Questions we expect from production shops.
If your question is not here, use the upload form and ask it with the file. A person reads every request.
What files can I send?+
PDF, AI, EPS, SVG, PNG, JPG and TIFF are the usual inputs. If you only have a screenshot or a very low-resolution image, send it anyway and we will tell you whether it can be recovered or needs a new source.
How fast is delivery?+
Standard turnaround is 24–48 hours after quote approval. Rush work is possible when capacity allows and is priced separately.
Is this a fully automated converter?+
No. Automation helps, but a person reviews the file for production issues before it is returned. That is the point: a file that looks right on screen is not always a file that prints, cuts or engraves correctly.
Do you work with print shops and sign shops?+
Yes. Most jobs come from print, sign, embroidery, laser and promotional product shops that need to turn a customer file into something production-ready.
What if the file cannot be fixed?+
We tell you before charging where possible. If the source is too poor to recover, you can stop the job or approve a redraw quote.
How do you handle customer files?+
Files are private, used only to prepare the job, and kept for the agreed review period. We do not publish customer work without permission. See the file upload policy for retention and deletion.
Do you guarantee the file will pass every machine?+
No. We check the production requirements you tell us about. Machine compatibility depends on the target device and software. We confirm the target workflow before quoting and state any assumptions.
Still unsure? Upload the file and ask — we will route it to a person.
Send the file. We will tell you what it needs.
Upload artwork for a prepress review. You get a fixed quote and a 24–48h standard turnaround after approval.